Privacy Policy

Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, postal address
• Identification: Driver's license, passport number, national ID
• Payment Information: Credit card details, billing address
• Rental Information: Rental history, preferences, vehicle usage data

Automatically Collected Information

• Device Information: IP address, browser type, device type
• Usage Data: Pages visited, time spent, click patterns
• Location Data: GPS coordinates for vehicle tracking (with consent)
• Communication Records: Customer service interactions, feedback

How We Use Your Information

Service Provision

• Process vehicle rental bookings and payments
• Verify identity and driving credentials
• Provide customer support and assistance
• Manage vehicle fleet and maintenance schedules

Communication

• Send booking confirmations and reminders
• Provide important service updates
• Respond to inquiries and customer service requests
• Send promotional offers (with your consent)

Legal and Safety

• Comply with legal and regulatory requirements
• Prevent fraud and unauthorized use
• Ensure vehicle and driver safety
• Resolve disputes and legal issues

Information Sharing

We May Share Information With:

• Service Providers: Payment processors, insurance companies, maintenance providers
• Legal Authorities: When required by law or court order
• Emergency Services: In case of accidents or emergencies
• Business Partners: With your explicit consent for specific services

We Do NOT:

• Sell your personal information to third parties
• Share information for marketing without consent
• Disclose sensitive data without legal requirement
• Transfer data to countries without adequate protection

Cookies and Tracking Technologies

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

Cookie Management

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

Data Security

Security Measures

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Periodic security assessments and updates
• Staff Training: Regular privacy and security training for employees

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Rental records are typically kept for 7 years for legal and tax purposes.

Your Privacy Rights

You Have the Right To:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit processing of your information
• Objection: Object to certain types of processing

How to Exercise Your Rights

To exercise these rights, contact us using the information below. We will respond within 30 days of receiving your request.

Consent Withdrawal

You may withdraw consent for marketing communications or data processing at any time. This will not affect the lawfulness of processing before withdrawal.

Contact Information

Data Protection Officer

For privacy-related questions or concerns, contact our Data Protection Officer:

• Email: info@dsrentacar.lk
• Phone: +94 71 768 3800
• Address: Ambalantota, Sri Lanka

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.